English Information

Service Centre Access - Protect Yourself and Others

The service centres of the ZBFS are still open for you. However, we urgently appeal to you to avoid visits to the ZBFS for the protection of all visitors and employees in the current difficult situation and to present your concerns by telephone or online. If you urgently need to make an appointment at the ZBFS, we ask you to book an appointment in advance using our Online Appointment Reservation Tool. This allows us to ensure that our infection control measures (such as maintaining distance) can be met. 

If you have no or only insufficient knowledge of German, we would like to ask you to bring an accompanying person with appropriate language skills as far as possible in order to avoid comprehension difficulties during your visit to the service center. This facilitates and accelerates the processing of your request.

How to reach your ZBFS

Booking an appointment (for a phone consultation or an on-site consultation in person):

  Symbol KalenderUsing our Online Appointment Reservation Tool you can conveniently

  • book an appointment on site at one of our service centres or
  • book a telephone consultation appointment.

We provide advice in the areas of family benefits (parental allowance, family allowance, crèche allowance) and severe disability (assessment procedure, ID cards).

In addition:

Symbol Telefon Service telephone - family benefits
For family benefits (parental allowance, Bavarian family allowance and Bavarian crèche allowance), the ZBFS has set up its own service telephone, which you can also use without an appointment. You can reach us Monday through Thursday between 8 a.m. and 4 p.m. and Fridays between 8 a.m. and noon at 0931 32090929.

 Symbol Email/BriefContact by e-mail and via our contact form
You can find the e-mail addresses of the contact persons responsible for you at the top of this page by clicking on your regional office in the Bavaria map. You can also use our

Contact Form

to contact us.


Dear Bavarian residents,

the Bavarian Centre for Families and Social Affairs (ZBFS) is a central state authority with responsibility for a range of social benefits and services in Bavaria. Various family benefits paid to parents fall under our remit, as does formal recognition of the disability status of severely disabled persons.

ZBFS is directly subordinate to the Bavarian Ministry of Labour and Social Welfare, Families and Integration. Headquartered in Bayreuth, we also have offices throughout Bavaria in Munich, Nuremberg, Augsburg, Regensburg, Würzburg and Landshut. more